Shipping policy

Order Processing Time

• All orders are processed within 1‑3 business days (excluding weekends and public holidays).

• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer two shipping options:

Please note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

• Free Standard Shipping on orders over $70.00 (USD).

• For orders below $70, shipping costs are calculated at checkout based on your location and selected method.

• Expedited shipping is available at an additional charge (calculated at checkout).

Order Tracking

Once your order ships, we will send you a tracking number so you can monitor its progress.

Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes. These charges are the buyer’s responsibility and are not included in our shipping fees. Please check with your local customs office for more information.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not liable for packages delivered to an incorrect address provided by the customer. If you need to change your address, contact us immediately at velvorase@gamail.com.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date, and we will work with the carrier to resolve the issue.